Terms and Conditions – San Antonio Water Damage Crew

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By visiting and using the website located at https://sanantoniowaterdamagecrew.com/, you agree to follow these Terms and Conditions. These rules apply to all visitors and clients who access our digital content or request our services. We may update these terms from time to time to reflect changes in our business or local laws.

If you continue to use the site after we post updates, it means you accept the revised rules. If you do not agree with any part of these terms, you should stop using the website immediately. We encourage you to review this page regularly to stay informed about your rights and responsibilities as a user.

Services

San Antonio Water Damage Crew provides property restoration and cleaning services. Our work includes water extraction, fire damage cleanup, and mold remediation. We conduct on site assessments to determine the scope of repairs needed for your property. Please note that service availability can vary based on your specific project needs and location.

We may use third party vendors or specialized subcontractors to complete certain parts of a restoration job. While we strive to provide comprehensive care, our services are limited to the specific tasks outlined in your written work order. We do not guarantee that every damaged item can be fully restored to its original condition.

Quotes, Billing, and Payment

We provide initial estimates based on what our technicians see during the first inspection. These quotes are not final invoices because hidden damage may appear once drying begins. If we find more issues, we will issue a change order to update the project cost. We may require a deposit before starting large restoration projects.

We accept various payment methods including credit cards and insurance checks. Late balances may result in additional fees or interest charges. If you have a question about your bill, you must notify us within a set timeline to resolve the dispute before final payment is due.

Insurance and Claims Assistance

Our team helps you by providing the documentation and photos needed for your property claim. We work to provide your insurance company with an accurate record of the damage and the steps taken to fix it. However, you should understand that insurer approvals and payments are independent decisions made by your insurance provider.

San Antonio Water Damage Crew does not guarantee that your insurance company will cover every cost or approve every repair. You are ultimately responsible for the payment of our services regardless of the final decision made by your insurance carrier or claims adjuster.

Scheduling, Access, and Site Conditions

We schedule work windows to ensure our crews can arrive and complete tasks efficiently. You are responsible for providing our technicians with full access to the property and any necessary utilities like water and electricity. If the worksite has hazardous conditions, such as structural instability or aggressive pets, we may pause work for the safety of our team.

We also require that minors be supervised by an adult at all times while our crew is present. We may reschedule appointments if the site is not ready or if external conditions prevent us from working safely and effectively.

Health and Safety

The safety of our clients and staff is our top priority. Our technicians are trained to IICRC standards and use appropriate PPE during all hazardous tasks. We utilize containment barriers, negative air machines, and EPA registered disinfectants to prevent the spread of contaminants. All our work follows the local health and safety rules of San Antonio, Texas.

We ask that you follow all instructions given by our crew regarding which areas of the house are safe to enter. Using these professional safety methods helps ensure that your home is restored to a healthy and livable condition.

Customer Responsibilities

As a client, you have certain duties to help the restoration process succeed. We ask that you remove all small valuables, jewelry, and fragile items from the work area before we arrive. You must disclose any preexisting issues like old leaks or structural weaknesses that could affect our work. It is important to follow all safety instructions and drying guidance provided by our technicians.

For example, you should not turn off fans or dehumidifiers until our team confirms that the moisture levels are safe. Your cooperation helps us complete the project on time and prevents further property damage.

Warranties and Disclaimers

We provide a limited warranty on our workmanship to ensure you are happy with the repairs. This warranty does not cover preexisting damage, normal wear and tear, or third party failures. We are not responsible for hidden conditions that were not visible during our initial assessment. Our warranty also excludes damage caused by acts of nature, such as new storms or floods.

If a material we installed fails due to a manufacturer defect, you should contact the manufacturer for support. Our goal is to provide high quality service, but we do not promise that your property will be immune to future issues.

Limitation of Liability

To the extent allowed by law, the liability of San Antonio Water Damage Crew is limited to the amount you paid for the specific service provided. We are not responsible for indirect or consequential damages, such as lost wages or temporary housing costs, that may result from property damage.

This limit applies to all claims, whether they are based on contract or other legal theories. We work carefully to protect your home, but the nature of restoration work involves certain risks. By hiring us, you agree to these limits on our financial responsibility for any issues that arise during the project.

Cancellations and Rescheduling

If you need to cancel or reschedule your service, please notify us as soon as possible. We may charge a fee if you cancel an appointment with very short notice. Emergency work is handled differently because we move quickly to stop active leaks and prevent rot.

If you cancel an emergency response after our truck has already left for your property, a service call fee may apply. We try to be flexible with your schedule, but we must also ensure that our teams can help other neighbors in need across the San Antonio area.

Intellectual Property

All text, images, logos, and marks on https://sanantoniowaterdamagecrew.com/ belong to San Antonio Water Damage Crew or our licensors. You may not copy, share, or use any part of this website without our written permission.

This includes our project photos and educational articles about restoration. We work hard to create original content for our community, and we protect our rights to these materials. Using our intellectual property without authorization may result in legal action. Please respect our work and use the site only for its intended purpose of learning about our local services.

Privacy and Data

We take your privacy seriously and handle your data according to our separate Privacy Policy. We collect job photos and reports to create the documentation required for your insurance reviews. These records help us prove that the work was done correctly and that moisture levels were brought back to normal.

We do not sell your personal information to outside companies. For more details on how we store and protect your information, please review the full Privacy Policy on our website. Your use of our site and services confirms that you agree to our data handling practices.

Third Party Links and Tools

Our website may occasionally mention external resources or tools for your convenience. These third party links are provided as a helpful guide, but we do not control those sites. You use any external resources at your own discretion and risk. San Antonio Water Damage Crew is not responsible for the content or safety of any website owned by another company.

We encourage you to read the terms and privacy rules of any other site you visit. Mentioning a tool or a brand does not mean we officially endorse it over other available options.

Changes to These Terms

San Antonio Water Damage Crew may update these Terms and Conditions at any time. We will post the most recent version on this page so you can stay informed. We do not send out individual notices for every small change. It is your responsibility to check this page for updates before using our services or website.

Continued use of https://sanantoniowaterdamagecrew.com/ after changes are posted indicates that you accept the new terms. The date of the last update will be noted at the bottom of the page to help you track revisions.

Governing Law and Dispute Resolution

These terms are governed by the laws of San Antonio, Texas. If a problem arises, we ask that you participate in a good faith negotiation period with our management team before taking any formal action. We want to solve any issues directly and fairly with our clients.

If a dispute cannot be settled through talk, the matter will be handled in the local courts of San Antonio. This ensures that all legal matters are dealt with in the same community where we live and work. We value our reputation and prefer to reach a friendly resolution.

Contact

If you have any questions or concerns about these Terms and Conditions, please reach out to our office. You can send a written inquiry by postal mail to 12830 Cogburn Ave Suite 100, San Antonio, TX 78249, United States.

We will review your letter and provide a response as quickly as possible. Please include your full name and a way for us to contact you so we can address your message accurately. We appreciate your feedback and look forward to serving your restoration needs with honesty and professional care.

Severability and Entire Agreement

If a court finds that one part of these Terms is invalid or cannot be enforced, the rest of the agreement stays in full effect. This document represents the entire agreement between you and San Antonio Water Damage Crew regarding the use of our website and services. These terms replace any previous talks or written notes about the site.

No other promises or verbal agreements will change the rules written on this page. Having a single, clear agreement helps both parties understand their rights and ensures that our business relationship remains professional and fair.

Force Majeure

San Antonio Water Damage Crew is not liable for delays or failures to perform work caused by events beyond our reasonable control. This includes severe weather, natural disasters, government orders, or national emergencies. If a major event prevents us from reaching your property or getting the supplies we need, we will resume work as soon as it is safe to do so.

We will stay in contact with you during such events to provide updates on our arrival. Our team works hard to meet all deadlines, but safety and external conditions must come first during a crisis.

This page is for general information only and is not intended to be legal advice.