Privacy Policy – San Antonio Water Damage Crew

Privacy Policy For Our Water Restoration Company

Who We Are

San Antonio Water Damage Crew provides professional restoration and cleaning services for properties affected by water, fire, and mold. This policy explains how we handle the information collected from our visitors and clients on our website. We operate within San Antonio, Texas to help neighbors recover from property damage.

Our goal is to use your information responsibly to schedule repairs and communicate about your project. This document describes the data we collect, how we protect it, and your rights as a user of our site. We apply these rules to all digital interactions related to our local services and office operations.

Information We Collect

We collect several types of data to serve you better. This includes information you provide directly, such as your name, property address, and contact details. We also gather specific job and property details needed for repairs, including photos and documentation of the damage.

When you use our website, we collect device and usage data like your IP address and the pages you visit. We use cookies and similar tools to understand how people interact with our site. We may also receive information from service partners or insurance adjusters to help coordinate your restoration project.

How We Use Information

Our team uses your information to deliver high quality restoration services. We use it for scheduling technicians, providing free estimates, and managing billing for completed work. Much of the data helps create insurance documentation and reports required by adjusters.

We also use your information for safety checks, quality control, and general customer support. Your data helps us improve our website and prevent fraud on our digital platforms. Finally, we use certain details to ensure legal compliance and to follow building codes or safety regulations in San Antonio, Texas.

Cookies and Similar Technologies

Cookies are small files placed on your computer that help our website remember your preferences. These tools allow the site to load faster and show you relevant local information. We use basic types of cookies to track site traffic and see which restoration services are most popular.

You have the option to limit or clear cookies through your personal browser settings at any time. Please note that some features of our website may function differently or appear slower if you choose to disable cookies entirely. These technologies do not give us access to your computer or any private files.

Sharing and Disclosure

We only share your information when it is necessary to complete your restoration project. This includes sharing details with our trusted service partners and subcontractors who help with repairs. We provide documentation to insurance companies with your permission to help process your claim.

Payment processors receive the data required to handle billing securely. We may also disclose information for safety needs or when required by law to follow a court order. We do not sell your personal data to third parties for marketing purposes. Your privacy is a priority during every step of our professional relationship.

Data Retention

We keep your records for as long as needed for operational and legal reasons. This includes maintaining files for tax purposes and future warranty checks on our work. Retention periods vary depending on the document type. For example, photos of property damage and insurance reports may be kept longer than basic website visit logs.

Once the data is no longer required for safety or legal compliance, we use secure methods to delete or destroy it. We follow all local and state regulations regarding how long business records must be stored before they are removed.

Your Choices and Rights

You have several choices regarding how we handle your personal information. You may ask to access or update the details we have on file for your property. You can also request the deletion of your data where appropriate, such as when a project is fully closed.

You have the right to limit certain uses of your information or manage how cookies are stored on your device. To submit a written request regarding your privacy rights, please send a letter by postal mail to 12830 Cogburn Ave Suite 100, San Antonio, TX 78249, United States.

Security

We use a variety of safeguards to protect your information from unauthorized access. This includes restricted access so that only employees who need the data to perform their jobs can see it. Our staff receives training on how to handle client files and photos with care. We apply reasonable technical and physical protections to our office systems and digital storage.

While we work hard to keep your data safe, no method of storage or transmission is perfectly secure. We encourage you to use strong passwords and secure networks when sharing information with any business online.

Children’s Privacy

Our services and website are not intended for children under the age of eighteen. We do not knowingly collect personal information from minors. Our restoration accounts and website interactions are intended for adults, property owners, or authorized representatives of a business.

If we learn that a child has provided us with personal data, we will take immediate steps to delete that information from our records. We encourage parents to monitor their children’s online activities to help ensure a safe and private internet experience for their family.

Data Transfers

In some cases, your data may be processed by vendors or cloud storage providers located in different areas. San Antonio Water Damage Crew uses reasonable measures to protect your information during these transfers. We ensure that any partner we work with follows high standards for data safety and privacy.

This helps us maintain consistent service quality regardless of where the digital processing happens. We stay responsible for the safety of your information even when it is being handled by a trusted technical partner for our business operations.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our business or local laws. The latest version will always appear on this page so you can stay informed. We encourage you to check this page occasionally to see if any updates have been made.

Continued use of our website after changes are posted indicates that you accept the updated policy. We will update the date at the bottom of the page whenever a change is made. This ensures you always know when our privacy practices were last reviewed.

Contact Us

If you have any questions or requests regarding your privacy, please contact us by mail. You can reach us by sending a plain text letter to our local office. Please address your correspondence to 12830 Cogburn Ave Suite 100, San Antonio, TX 78249, United States.

We will review your request and respond as quickly as possible. Please include your full name and the best way to reach you in your letter so we can address your concerns accurately. We are committed to resolving any privacy issues for our neighbors in the community.

Definitions

Personal information means any data that can identify you as a specific person. Processing refers to the actions we take with your data, such as collecting, storing, or using it to plan a job. Service providers are outside companies that help us run our business, like payment processors or technical support.

Cookies are small data files that websites save on your device to help the site work better for you. These terms are used throughout this policy to explain how we manage your privacy and keep your property records safe and organized during the restoration process.